Refund policy

Return and Refund Policy

At Custom Cutters of Houston, every product is custom-designed and handmade with care to meet your exact specifications. Due to the unique and personalized nature of our products, all sales are final, and we do not accept returns or offer refunds.

To ensure your complete satisfaction, we take the following steps before completing your order:

• Design Confirmation: You will receive a detailed proof of your design for review before production. This is your opportunity to verify all details, including spelling, dimensions, and overall design.
• Customer Approval: We require written approval of the proof before we proceed with production.

Replacement Policy for Defective Items

If you receive an item that is defective or damaged, we are happy to replace it at no additional cost. Here’s how we handle such cases:

1. Report the Issue: Please contact us at jenn@customcuttersofhouston.com within 7 days of receiving your order. Include your order number, a description of the issue, and photos of the defect or damage.
2. Evaluation: Once we review the details, we’ll determine if a replacement is warranted. If so, we will promptly create a corrected version of your product and ship it to you.

What Does Not Qualify as a Defect

• Slight variations in color, texture, or size that are inherent to the custom production process.
• Errors that were present and approved in the design proof.

Customer Responsibility

As every order is custom-made, it is important to thoroughly review your design proof before approving. Once approved, we are unable to make changes or issue replacements for errors that were not identified during the proofing process.

Thank you for choosing Custom Cutters of Houston for your custom creations. Your satisfaction is our top priority, and we’re committed to delivering high-quality products designed just for you!