Shipping policy

Shipping Policy

Overview

Custom Cutters of Houston offers local pickup and shipping options for your convenience. Below are the details regarding our shipping process, timelines, and policies.

Local Pickup

  1. Pickup Locations: Customers choosing local pickup will receive details about the pickup location and available time slots once their order is ready.
  2. Pickup Notifications: You will be notified via email when your order is ready for pickup. Orders must be picked up within 7 days of notification unless alternative arrangements are made.
  3. Missed Pickups: If you are unable to pick up your order within the specified timeframe, please contact us at [insert email address] to reschedule. Orders not picked up within 30 days will be considered abandoned, and no refunds will be issued.

Shipping Options

  1. Carrier and Method: We partner with reliable shipping carriers to deliver your orders. Shipping costs are calculated at checkout based on your selected shipping method and destination.
  2. Processing Time: Once your design is approved, custom orders are typically processed within 3 business days. Processing times may vary during peak periods or for complex orders.
  3. Estimated Delivery Time: Delivery times depend on the shipping method selected and the carrier. Estimated delivery dates will be provided at checkout.

Shipping Costs

  1. Shipping Rates: Shipping rates are based on the weight and dimensions of your order, as well as the destination.
  2. Free Shipping Offers: If applicable, free shipping promotions are valid only for standard delivery within the specified regions.

Order Tracking

  1. Tracking Information: Once your order has shipped, you will receive an email with a tracking number. Use this information to monitor your shipment’s progress.
  2. Delivery Delays: While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as weather, carrier delays, or incorrect shipping information.

Shipping Locations

We ship to the following areas:

  • Local: Houston, Spring, The Woodlands, Magnolia, Conroe, Willis, New Caney, Kingwood, Tomball, Cypress, Huntsville, and Coldspring.
  • National: We ship to addresses across the United States.
  • International: For international shipping inquiries, please contact us at jenn@customcuttersofhouston.com

Delivery Issues

  1. Incorrect Address: Customers are responsible for providing accurate shipping information at checkout. Custom Cutters of Houston is not responsible for orders delayed or undeliverable due to incorrect addresses.
  2. Lost or Stolen Packages: Once a package is marked as delivered by the carrier, Custom Cutters of Houston is not responsible for lost or stolen items. Please contact the carrier directly to resolve such issues.
  3. Damaged Shipments: If your package arrives damaged, please contact us within 7 days of delivery atjenn@customcuttersofhouston.com with photos of the damage, your order number, and the packaging.

Returns and Refunds

  1. Non-Returnable Items: Due to the custom nature of our products, we do not accept returns.
  2. Replacements: If your order arrives damaged or defective, we will work with you to resolve the issue promptly. Refer to our Return and Refund Policy for more details.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at jenn@customcuttersofhouston.com